See information below:
***The document is available to download at the bottom of the Page.
Key Steps to a Successful Digital Signage Installation
We take great care in preparing our digital signage for installation. All units are tested and pre-configured (and pre-loaded with content where required) before delivery.
The following are best practices that we suggest you follow to ensure a successful installation.
- Conduct a Digital Signage Site Survey to gather key installation and configuration information which includes the following:
- Contacts - Identify key contacts, including technical / IT specialists where appropriate
- Physical Space - Get an understanding of the Physical Space, mounting location, ceiling, and wall construction materials
- Electrical - Gather and communicate the Electrical Requirements, such as recessed outlets, surge protection, and Amperage to your key contact.
- Networking - Gather and communicate Networking Requirements
- Trouble Shooting – See Attached Trouble Shooting Checklist
- Schedule a pre-installation call with your key contacts to review the site survey, (preferably before placing your final order with Gallery Digital Signage).
- Send the site survey copy to Gallery Digital Signage along with your PO
- Gallery will use the survey information to pre-configure your product before shipping and insure that you’re prepared for installation.
- See Next Page for Requirements -
Physical Space Key Requirements
- Attach wall plate to wall surface using with either molly bolts or concrete fasteners
- Flush mounts are included. ceiling, tilt, and articulating mounts are available
- Ventilation requirements are minimal as BrightShow units are fan cooled (32F – 125F)
- USB Only - If space between display security door (located left – horizontal, bottom - vertical) and other displays or surfaces is less than 5 ½”, then a USB extender will be required.
Electrical Key Requirements
- 15 AMP minimum (20 AMP suggested) 1 dedicated circuit per 5 displays suggested
- Surge protection is always suggested.
- If power outlet is to be located behind the display, the outlet will have to be recessed at least 2.3 Inches.
Networking Key Requirements (does not apply to USB only Installation)
- For a network enabled installation, schedule a pre-installation call with your key contact and technical / IT contacts. (This does not apply to USB only installation)
- Confirm network cable is terminated to where the display will be located.
- Confirm that the internet connection has been tested such that any website can be accessed by using a laptop and standard web browser. (i.e. Port 8080 should be open)
- Post-installation - Test connectivity of digital signage by logging into the network with logon URL and credentials provided. Verify that display(s) can be viewed online.
Diagnosing BrightShow Issues -
Troubleshooting Playback issues:
- Please identify the error as precisely as possible.
Error could be “ no playlist in this period”: Check player date and time
“Playlist or content mismatch” : Check content aspect H or V?
- Please verify the firmware version on each player.
Firmware must be at least 3.1.3(a)* * (a) is not visible on screen.
- Please confirm the type, aspect, pixel size and files size of the image or video
Images and video must not exceed 1920 x 1080 pixels, Video must be in either AVI, MP4 or WMV (Windows H.264 or Divx H.264 encoded format container)
- Please confirm the method the content was loaded by.
What version of desktop program? Was there a create USB card error? Was there a network error?
- Please confirm the type of operating system used to create, convert and load the content.
This will usually determine compatibility issues.
- Is the player clock on the proper time zone, time & date?
This can effect the “ no playlist in this period” error and or effect when content expires or
When schedules actually play.
Troubleshooting Network issues:
- Is the network cable connected and are there activity lights on its connector at both ends?
Always check the most basic possibilities first.
- Is the internet service available through this connection live?
Again a basic but very common issue.
- Does the connection allow the player client to connect unrestricted?
Are there possible firewall issues or security blocks in place?
- How long is the cable from this display/player to the network switch or router?
An extreme cable run might compromise network Ethernet power to the player.
Anything over 100’ is questionable without a properly powered switch.
- What other devices are on this same network? (POS?, Cameras, Other computers)
This might be a conflict issue with other IP devices. To resolve, either set a static internal IP on the player or reboot player and let the router using DHCP assign a new internal IP.
- If the media is not playing (Player is stopped) can you see IP address and connection state in lower right hand corner of screen?
It might also be necessary to have the remote control handy to check this and also to use the
menu to check the player ID on the network.